Definitions of an organizational crisis

I’m working on a English test / quiz prep and need an explanation to help me learn.

1) Using examples to support your answer, compare and contrast these two definitions of an organizational crisis:

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An organizational crisis is a specific, unexpected, and non-routine event or series of events that create high levels of uncertainty and threaten or are perceived to threaten an organization’s high-priority goals.

*and*

A crisis is not what has happened, it is what people think has happened

2) Information and communication technologies (ICTs) are often assumed to make the desired change themselves. This type of argument has been applied to various social media platforms in an effort to support a cause and that the support will have a necessarily positive outcome. Considering various cases covered in the course, how might you explain this assumption? Use whatever examples to support your answer.

3) How might the concept known as mediatization apply to concerns about politics and/or social and cultural issues? Please remember to consider how communication is distributed quickly and often on multiple channels.

(Hint: hashtags, tweets, soundbites, oh my!)

4) According to mediatization, media can extend, substitute, amalgamate, and/or accommodate communication. Choose at least one and please give a precise and specific example.

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