SERVANT LEADERSHIP AND TEAM PERFORMANCE: THE MEDIATING ROLE OF KNOWLEDGE-SHARING CLIMATE
CHANHOO SONG Korea Advanced Institute of Science and Technology
KWANGSEO RYAN PARK Pay Governance Global Consulting Group, Republic of Korea
SEUNG-WAN KANG Gachon University
We examined servant leadership as a precursor to a knowledge-sharing climate and demonstrated the mediating role of knowledge-sharing climate in the relationship between servant leadership and team performance. Data from 67 teams, comprising 1,884 direct sales representatives of a large cosmetics company in South Korea, were analyzed at the team level. Actual team sales data were obtained from the company 3 months after surveying, and regression analyses and bootstrapping were used to test the hypotheses. The results showed 2 key findings: servant leadership positively affected the knowledge-sharing climate of the team; and knowledge-sharing climate mediated the relationship between servant leadership and team sales performance. Theoretical and practical implications of the findings are discussed.
Keywords: servant leadership, knowledge-sharing climate, team performance, sales performance, social exchange theory, social learning theory.
Following Greenleaf’s (1977) conceptualization of servant leadership, a number of researchers have explored its relationship with various dependent variables, such as individual job performance (e.g., Liden, Wayne, Zhao,
SOCIAL BEHAVIOR AND PERSONALITY, 2015, 43(10), 1749–1760 © Society for Personality Research http://dx.doi.org/10.2224/sbp.2015.43.10.1749
Chanhoo Song, Department of Business and Technology Management, Korea Advanced Institute of Science and Technology; Kwangseo Ryan Park, Pay Governance Global Consulting Group, Republic of Korea; Seung-Wan Kang, College of Business, Gachon University. This work was supported by the 2015 Gachon University research fund (GCU-2015-0052). Correspondence concerning this article should be addressed to: Seung-Wan Kang, College of Business, Gachon University, 1342 Seongnamdaero, Sujeong-gu, Seongnam City, Gyeonggi-do 461-701, Republic of Korea. Email: email@example.com
SERVANT LEADERSHIP AND TEAM PERFORMANCE1750
& Henderson, 2008), individual attitudes (e.g., Barbuto & Wheeler, 2006; Ehrhart, 2004), team effectiveness (e.g., Irving & Longbotham, 2007), and corporate social responsibility (e.g., Burlingham, 2007). van Dierendonck (2011) distinguished six key characteristics of servant leadership from those of other leadership constructs: empowering and developing people, humility, authenticity, interpersonal acceptance, providing direction, and stewardship. On the basis of social exchange theory (Blau, 1964) and social learning theory (Bandura, 1977), in this study we explored the relationship between servant leadership and bottom-line performance by incorporating knowledge-sharing climate as a potential mediator.
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